Position Description
Press Duke University Press
Category
Marketing and Sales
Title
Library Research Coordinator, Duke Univ. Press

Description

https://www.dukeupress.edu/About/Job-Opportunities/Job-Postings/Library-Research-Coordinator

 

Duke University Press is seeking a Library Research Coordinator who can use data to identify trends, patterns and success of team efforts to recommend future opportunities for product development, price modeling, report building and sales prospecting, with the goal of supporting & increasing revenues. This position will also help drive the visibility of our databases in library and online systems through active preparation and sharing of key metadata, and ensure content is included in third-party archiving systems.

 

The position requires someone with a solid background in sales concepts, data infrastructure and intensive data mining, using both Excel and reporting software. The position will analyze and communicate results and evidence-based recommendations to staff across the Press. The ideal candidate also will have exceptional organizational skills; strong experience in Microsoft Excel; reporting software programs such as Microsoft Power BI, and sales tracking systems such as Microsoft Dynamics is preferred.  Prefer someone with experience in the academic library market, including familiarity with digital resources, library systems and standards. Experience with market research and prospect list-building also preferred.

 

If interested in this opportunity please submit the University-required electronic application, including your résumé & cover letter, before close of the position at Noon on Wed. July 15, 2020.

 

I. Reporting, Data Analysis, Recommendation and Presentation

A.     Current customer data (including sales and usage)

• Gather requirements, design, create and implement reports in collaboration with Press IT staff and utilizing Press databases

Collaborate with internal Customer Relations team regarding data infrastructure and data anomalies; determine and implement workflow solutions

Work closely with management to prioritize business and information needs; provide data expertise to departmental and Press-wide committees or working groups

Communicate analysis and findings in comprehensive, understandable presentations to provide insight and inform business decisions and strategies

• Coordinate compliance with data privacy best practices

 

B.     New business prospecting

Identify new institution and consortium customers, utilizing gap analysis in current holdings and third-party databases; identify and recommend current customers for potential upselling of additional products

Work with Press marketing staff to identify prospective customers based on specific market or discipline

Remain abreast of industry sales trends in academic publishing; recommend new sources of data to sales and marketing teams

• Manage prospect list selection and preparation including delegation to other Marketing, Sales and Finance staff as appropriate

 

C.     Data Analysis

Measure success of team efforts, utilizing various marketing metrics, focusing on ROI

Present analysis and serve as a point-person on internal Press teams to refine and revise marketing efforts

Create and prepare product and price modeling and recommend new models to management based on findings

• Prepare and present customer insight reports for maintenance of and upselling to existing customer base, including cost per use metrics

 

II. Infrastructure and Metadata

A.     Sales Database System

• Maintain and develop infrastructure for use by internal teams; manage functionality and enhancements necessary for the system

Oversee and implement training and documentation on upgraded and/or new technology and software for internal teams

• Collaborate with internal IT team for needed upgrades or new software and technology for sales system

Serve as product manager for sales system enhancements and bug fixes, with support from internal IT team and/or outside vendors

• Management of data integrity of information maintained within the sales system

 

B.     Metadata Integration with Discovery Services

Analyze industry metadata trends and data entry trends to identify changes in industry standards and recommend best practices

• Engage with Press staff, academic librarians, industry standards and third-party suppliers in order to ensure that our web products are optimally integrated with discovery services, library systems and academic workflows

• Coordinate with internal production and digital systems and strategies teams to ensure accurate delivery of metadata to institutional partners and third party vendors

• Actively seek new partnerships in order to increase discoverability of DUP content

 

C.     MARC Records

Liaise with library catalogers to ensure accuracy of MARC records; keep up with best practices through regular communication

Engage with internal production and digital systems and strategies teams to make updates

Ensure records are made available to library customers and third party vendors, to optimize content discovery

 

D.     Digital Preservation

Work with internal production and digital systems and strategies teams to ensure timely content deposits with third party archiving partners (such as CLOCKSS and Portico)

Serve as main point of contact with archiving partners, communicating new and ceased title information

Maintain accurate data in archiving databases such as the Keepers Registry 

 

III. Other General Job Duties

A.      Represent Press at trade and professional meetings

B.      Establish, maintain, and develop relationships with institutional and consortium customers and sales agents

C.      Serve on Press-wide or divisional committees as needed

 

Preferred Skills:

A.      Advanced Excel

B.      Proficiency with MS Office (Word, PowerPoint)

C.      Database experience (sales database such as Microsoft CRM preferred)

D.      Reporting software (Crystal Reports preferred)

E.       Project Management experience and excellent organizational skills

F.       Interpersonal and teamwork skills

G.      Experience with academic library systems

 

Education/Training:  Work requires knowledge of basic mathematical, research and communications principles normally acquired through two years of postsecondary education.

 

Experience:  Work generally requires four years of clerical or research experience to acquire strong skills in administrative or project research responsibilities as well as accepted office management, communications and research practices.  A bachelor's degree in a field of study directly related to the specific position may be substituted for the education and two years of the experience requirement. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

E-mail
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Posted
2020-07-05