Position Description
Press Johns Hopkins University Press
Associate Fulfillment System Project Manager


Position Description:

The Associate Fulfillment System Project Manager’s primary responsibilities will be executing daily operational aspects relating to the THINK Subscription Enterprise fulfillment system, as well as serving as a team member on all Web- and data-integration projects that utilize the THINK system. Under the direction of the Fulfillment System Project Manager, the Associate Fulfillment System Project Manager will be the primary internal contact for requirements gathering for new system setups and reports and change requests to existing setups and reports. The Associate Fulfillment System Project Manager will serve as a secondary point-of-contact between the Press and the system manufacturer, with responsibilities to track bug fixes and enhancement requests.

Specific Requirements:

  • Updating existing system setups and creating setups for new publications and association/membership products.
  • Providing end-user support to identify and resolve system errors, including support to internal customer-service representatives, marketing personnel, internal and external application developers, accountants and other consumers of financial data, as well as online customers.
  • Identifying requirements, testing implementations, and creating and maintaining documentation for all Web-based e-commerce applications and data-integration projects based on the THINK system API.
  • Providing on-demand reports and data analysis to internal customers.
  • Transforming data received from outside sources to meet system specifications for importing customer and order data.
  • Troubleshooting and documenting system issues for escalation to the system manufacturer.
  • Maintaining internal documentation to augment and enhance documentation supplied by the system manufacturer.
  • Identifying and documenting potential system enhancements.
  • Testing system upgrades.
  • Troubleshooting system-specific networking and infrastructure issues.
  • Other duties as assigned.



  • Bachelor’s degree required. Additional experience may be substituted for education.
  • One year of related work experience with computer systems and applications required. Additional education may substitute for experience.
  • The demonstrated ability to think creatively while working within a team structure is essential, as is the ability to pay close attention to detail.
  • Experience working with subscription-based business systems in a publishing environment preferred.
  • Knowledge of and experience working with relational databases, Crystal Reports, and structured data a plus.


JHU Equivalency Formula:  30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for required education on the same basis.  For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

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