Position Description
Press Johns Hopkins University Press
Customer Service Representative


General Description:

The Customer Service representative will provide excellent customer service to clients and customers. This front line position is the main contact point for the Press for retail, wholesale and general customers when ordering books. This position is an interactive, operational part of the Press. The primary duties and responsibilities of the job include:

  • Process incoming order requests.
  • Process credit requests.
  • Process payments.
  • Process returns.
  • Answer telephone and e-mail inquiries.
  • Handle customer order problems and work with and through the customer to resolve any issues.
  • Document customer contact and issues.
  • Respond to client requests.
  • Interact with retail stores, wholesalers, college professors, clients, authors and the general public.
  • Assist with reporting to clients.
  • Other duties as assigned.



  • High School/GED required.
  • Two years customer service and data entry experience required.
  • Additional education beyond high school/GED may substitute for some experience.
  • PC and database knowledge, MS Office (particularly Excel & Outlook), and general bookkeeping necessary.
  • The ability to communicate well orally and in written form is essential.


Preferred Skills:

  • Specialized database skills, call center, and publishing industry knowledge a plus.
  • Preference is to have four (4) or more years customer service experience in a data entry or call center environment.

To Apply:  https://jobs.jhu.edu/job/Baltimore-Customer-Service-Representative-MD-21218/541269400/


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